Digital Product Refund Policy

Effective August 28, 2026

Digital products

Because digital products provide immediate access to downloadable intellectual property, sales are generally final once delivery has occurred. Please review the product description, included files, compatibility notes, and license terms before purchasing.

When we will help

Contact us if you experience any of the following:

• You were charged more than once for the same purchase.
• You did not receive the delivery email or cannot access the download.
• The downloaded ZIP is corrupted or a listed file is missing.
• You received a product materially different from the product description.

We will first attempt redelivery, replacement, or technical resolution. When the issue cannot reasonably be corrected, we may issue a full or partial refund as appropriate and as required by applicable law.

Request window

Contact support@aroptimizationsolutions.com within 7 calendar days of purchase. Use the email address entered at checkout and include the purchase date and a description of the issue. Do not email payment-card or bank-account numbers.

Not normally refundable

Refunds are not normally provided because you changed your mind, did not implement the materials, expected individualized consulting, lack compatible software, or achieved a result different from what you hoped. AROS does not guarantee collection or financial outcomes.

Payment disputes

Please contact us first so we can investigate and resolve legitimate delivery or billing problems promptly. Nothing in this policy limits rights that cannot legally be waived.

Consulting services

This policy applies to digital products. Consulting, assessments, implementation services, and ongoing support are governed by the applicable proposal, invoice, or written agreement.